Delivery Policy

FREE local Pickup is available – once your order is ready we will contact you to confirm collection.

Pickup Address: 493 Balmain Road Lilyfield NSW 2039 – parking is available on site.

Pickup Hours: Monday to Friday 7.30am to 3.30pm.

Please note we are not open on Weekends or Public Holidays.

We offer in-house delivery to local and Sydney Metro areas Mondays, Tuesdays and Fridays.

If you wish to book a delivery, please enquire here for delivery charges and next available delivery dates.

Please note for all large/bulky deliveries we require bodies on site to assist the driver with unloading the vehicle.

Our delivery team request that there is clear site access and a site contact has been provided. If there is no clear or safe site access the driver may refuse delivery and return items back to our store. In this instance we reserve the right to charge a re-delivery fee or if delivery has been cancelled on the day.

For deliveries outside of the local/Sydney Metro areas please contact us as we may be able to arrange a day rate for delivery.

We use several different carriers to deliver our products depending on your order size and location.

Choice of courier depends on package size, weight and location.

Tracking details and courier contact details will be sent to your email upon dispatch of your order.

Please note due to the varying sizes and weights of our products and various courier services available we are not able to provide a flat rate delivery fee. We will provide you with a delivery quote prior to finalising your order based upon total order size and delivery location.

Unfortunately we are currently unable to ship our products outside of Australia.

Please see below most Frequently Asked Delivery Questions.

CAN I CHANGE MY DELIVERY ADDRESS?

Once your order has been dispatched and tracking details have been sent to your email you will not be able to change your delivery address or redirect your order. In this instance, please contact the courier directly.

If your order has not been dispatched please contact us to see if your delivery address can be changed. Please note additional charges may apply depending on the new delivery address.

CAN I RESCHEDULE MY DELIVERY DATE?

For all in-house deliveries you can re-schedule your delivery date up to 1 business day before your scheduled date. Please note we cannot guarantee your next preferred date as alternate dates may already be full. As we have runs scheduled and delivery vehicle packed we are not able to cancel any deliveries on the day.

CAN THE COURIER LEAVE MY PACKAGE IF I AM NOT HOME FOR DELIVERY?

For select orders, you may be able to give Authority To Leave. We will advise if this is possible at the time of your order and confirm any additional delivery instructions prior to dispatch.

Please note:

• If the courier believes the location is not suitable or secure, they will not leave your package unattended.
• If you choose Authority To Leave, Fedwood will not be responsible for any lost or stolen packages.

The courier will contact you directly to arrange collection/re-delivery if they are not able to leave your package in a secure place.

WHAT DO I DO IF MY DELIVERY HASN’T ARRIVED?

Once your order has been dispatched Fedwood is no longer responsible for any transit issues that may arise. If there are any issues with your delivery after your order has been dispatched please contact the courier directly with the details provided to you in your dispatch confirmation email.

If your order has not been dispatched please contact us here – please ensure to include your order name and invoice number so that our team can follow this up for you as soon as possible.

MY ITEM HAS ARRIVED DAMAGED.

All care is taken during manufacture and all order items are checked and packed in good condition. However, we cannot guarantee damages will not occur during transport.

If we feel that an item is too bulky or fragile to be shipped we will notify you of this at the time of the order. Delivery of these items will be at your own risk.

Fedwood is not liable for any products damaged or lost during shipping. If you have received your order damaged, please contact the courier service directly. All Couriers provide standard cover for damaged/lost packages up to a set value which is included in your delivery charge. You have the option to add additional insurance at the time of purchase and we will provide you with all insurance details and values.

If loss of package or damage occurs and no additional insurance cover has been purchased, Fedwood will not be liable for any additional loss.

WHAT IS YOUR RETURNS POLICY?

Please refer to our Refund & Returns Policy.